Always a terrific experience. Great design and service, hip (but not painfully so as W Hotels are). They have a terrific rewards program- great perks and upgrades. One cool feature of the program; you tell them what you'd like for snacks in your room when you arrive. When I roll into my room there's always a handwritten note from the GM, a Diet Pepsi (or other soda), pretzels (or other salty snack), and a Snickers - the breakfast, lunch, and dinner of champions. Love good design and service...and always appreciate being appreciated.