I've blogged about my great experiences at various Kimpton hotels in the past:
- The Hotel Palomar in Dallas ROCKS!
- Hotel Palomar - a Kimpton hotel - how do I love thee?
- Why I love Kimpton Hotels. Part II.
- I love.
Consistently, Kimpton delivers a great, great experience. So it wasn't completely surprising to be asked to comment on hotel chains and their loyalty programs. The article appeared in The New York Times yesterday – Hotel Chains Try New Ways to Earn Loyalty.
Here's the money quote:
"The level of personal attention really blows me away," said Mr. McHale, founder and chief executive of Good2gether, which connects nonprofit organizations with donors and volunteers. "So if there's a Kimpton in town, that's where I'll stay."
And before you ask, nope, not compensated by Kimpton…just digging a great brand experience.
Your website has glitches. When I try to login in, it says it can't find my email address. So, I try to register again, but it tells me my email address already exists in your system. So I can't re-register or Log into my existing account. When I click on "Help", I am taken to a page for "Netsuites" that tells me to contact Accts Receivable. Yet, when I called Netsuites at the number listed, they don't know who you are.
Very frustrating that there is no way to contact you from your website.
Posted by: No Kill Houston | January 07, 2010 at 05:08 PM
My friend stopped in Palomar, he was quite pleased and happy of being there. I'll be next month in NY and outskirts, I have a business trip. Do you have any Palomar in NY? I'll be glad to have a room in Palomar.
Posted by: New York Hotel | January 11, 2010 at 09:17 AM
I sure am glad that there are many brands that know the value of good service! That is what eventually keeps the customers loyal and paying :) And happy!
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